Kashyap Thakar

• Implemented CMS-driven page rendering and routing using [[...permalink]] with SSR.
• Built and wired a modular content blocks schema.

• Content‑driven website built with Next.js App Router that renders dynamic pages from a Directus CMS.
• Modular “blocks” architecture enables editorial teams to assemble pages from reusable components without developer intervention.

• End-to-end architecture and build of the backend and custom extension bundle on Directus.
• Integrated SendGrid email intake with the ticketing workflows and designed simple, reliable flows for agents and customers.
• Defined ticket lifecycle (creation, updates, closure), acknowledgement and closure communications, and status transitions.
• Implemented routing and assignment logic to map tickets to the correct department/organisation, including attachment handling.
• Built external forwarding for tickets and ensured all key actions are logged for traceability.
• Established governance rules (e.g., department limits) and account safeguards for secure operations.
• Added data export for reporting and set up environment/config, development scripts, and deployment workflow.
• Documented the system behaviour and collaborated on requirements to ensure maintainable, dependable operations.

• Ticket management system built on Directus with SendGrid-powered email intake.
• Reads incoming emails, creates or updates tickets automatically, and keeps the conversation in the same email thread.
• Assigns tickets to the right department/organisation and carries over attachments for agents to review.
• Sends acknowledgement and closure emails to customers and logs key actions as activity updates.
• Supports agent internal notes and customer replies, with statuses updating as the conversation progresses.
• Enables forwarding tickets to external partners while preserving context for the team.
• Enforces organisational rules (like department creation limits) and account safeguards.
• Provides data exports for reporting and operational insights.

• Designed and implemented a custom Directus extension bundle with REST endpoints, hooks, panels, and cron jobs.
• Built integrations for Discord, GitHub, Google Drive, Keka, Plivo, Vercel, Calendly, and ClickUp, including OAuth flows and webhooks.
• Automated service provisioning from project/service records: Discord channel creation and permissions, GitHub repo creation and

team access, Google Drive folder creation and permissions.

• Implemented analytics endpoints powering dashboards for revenue, utilisation, timesheets, receivables, team performance, and growth trends.
• Developed HR and work sync flows: user, job title, and attendance sync from Keka.
• Built cron jobs for daily user data sync, performance review computations, recurring billing, reminders, and project status handling.
• Created a resume PDF rendering with Puppeteer and supported a standalone Discord bot for daily standups and thread processing.
• Instrumented logging and error handling across endpoints, hooks, and services to improve observability and reliability.
• Wrote and maintained setup scripts, environment configuration, and documentation for consistent local/dev/prod workflows.

• Built and maintained a Directus-powered CRM and project tracker used for client ops, team performance, billing, and timesheets.
• Delivered deep integrations across Keka (HR), ClickUp (work tracking), Discord (channels and bot), GitHub (repos and teams), Google Drive (folders/permissions),

Plivo (voice IVR), Vercel (deploy alerts), and Calendly (webhooks).

• Implemented automated service provisioning, data synchronisation, analytics dashboards, and secure operational workflows using custom Directus extensions.

• Implemented Directus backend structure for campaigns, resources, and member journeys
• Integrated Mailchimp for lead capture, newsletter subscriptions and automated campaigns
• Custom extensions to change the data based on their bids.

• Matched betting educational platform that guides users on how to leverage sportsbook promotions to secure risk-free profits.
• EdgeHunters offers step-by-step matched betting content, strategies, tools such as profit trackers, and community support to help users understand and apply matched betting methods.

• Built backend with Directus including schema design for users, media and content
• Integrated Firebase OTP for secure authentication flows on both web and mobile apps
• Developed custom Directus extensions including lifecycle hooks and custom API endpoints

• Cross-platform creative photography platform enabling users to upload, browse and engage with high-quality visual content from mobile and web.
• It supports community interaction, creative discovery, and content engagement through a seamless user experience for photographers and enthusiasts.

• Implemented notification module for real-time alerts across web and mobile
• Built advanced MongoDB aggregation pipelines for the review and analytics module

• Dating transparency and safety platform helping users verify profiles, understand trust signals, share private reflections, and

gain emotional intelligence insights before engaging on mainstream dating apps.

• This app brings a trust layer across all dating platforms with features like Trust Score, Date Reflections, and

behavioral indicators emphasizing safety, clarity, and accountability in online dating.

• Created Directus schema, including collections, relationships, and metadata models
• Added structured database entries for manuscripts, translations and media assets

• Digital scholarship and archival initiative for the Miracles of Mary traditions in Ethiopian, Eritrean, and Egyptian Christian cultures.
• It provides curated scholarly access to textual narratives, translations, and visual materials for research, cultural study, and long-term preservation.

• Designed Directus schema for brands, categories and metadata relationships
• Built custom extension to fetch data from brand page URLs and ingest structured information into Directus

• Web platform showcasing direct-to-consumer (D2C) brand profiles with automatically sourced and structured brand information,

enabling dynamic discovery of brand data with minimal manual effort.